We may collect:
Contact details (name, billing/shipping address, phone, email)
Payment and transaction data
Account information (login details, preferences)
Order activity and purchase history
Communications with our support team
Technical data (IP address, browser, device, usage patterns)
We collect information via:
Direct interactions (orders, enquiries, account setup)
Cookies and tracking technologies
Service providers and partners
Third parties where legally permitted
We use your data to:
Process and fulfil orders
Provide customer support
Improve and personalise Services
Send communications (including marketing with consent)
Prevent fraud and ensure platform security
Meet legal obligations
We may share your data with:
Payment processors, logistics providers, and IT services
Shopify and related service infrastructure
Marketing and analytics providers (subject to your rights)
Legal authorities where required
We do not sell your personal data.
We take reasonable steps to protect your data.
Information is retained only as long as necessary for legal and operational purposes.
You may request:
Access, correction, or deletion
Restriction or objection to processing
Withdrawal of consent
Data portability
Email: contact@novapeptide.co.uk
