Shipping Policy
Orders ship within 1–2 business days. Delivery times vary by location. Tracking is provided. We are not responsible for carrier delays or incorrect shipping details.
1. DISPATCH TIMES
Orders dispatched within 1–2 working days.
2. SHIPPING METHODS
Royal Mail Tracked 24 (estimated, not guaranteed).
3. PROOF OF DELIVERY
Confirmed delivery (including GPS tracking) is considered final.
We cannot accept liability once delivery is confirmed.
4. TRACKING
Tracking details provided upon dispatch.
5. SHIPPING RESTRICTIONS
Buyers are responsible for ensuring compliance with import laws.
6. SHIPPING ADDRESS
Incorrect addresses are the customer’s responsibility.
7. DAMAGED OR MISSING ORDERS
Damage must be reported within 48 hours.
CLAIMS FOR LOST PARCELS
Claims are subject to Royal Mail investigation outcomes.
SAFE PLACE DELIVERIES
Delivery to a designated safe place is considered fulfilled.
7. CONTACT
Email: contact@novapeptide.co.uk
