Due to the sensitive and perishable nature of research peptides, returns or refunds are only accepted where:
The item is damaged, defective, or incorrect upon delivery
We do not accept returns for:
Change of mind
Ordering errors
Incorrect shipping details provided by the customer
Issues must be reported within 3 days of delivery.
To qualify:
Product must be unopened and unused
Original packaging must be intact
Proof of purchase required
Return must be authorised
Refunds are processed within 5–10 business days.
Payment processing fees are non-refundable.
We cannot accept returns for:
Opened or used products
Items returned after 14 days
Products affected by improper storage
These products are exempt from the 14-day cooling-off period under UK law due to their nature.
Shipping fees are non-refundable.
Customers are responsible for return shipping unless the error is ours.
Orders are processed rapidly due to product sensitivity.
Cancellations may be accepted before dispatch
A 5% processing fee applies
No cancellations once dispatched
All products are strictly for research use only.
We reserve the right to refuse refunds where misuse or breach of terms is suspected.
Email: contact@novapeptide.co.uk
